Generate invoice as PDF 4.0
Chris Dare
Problem:
- Policy numbers on the bill do not match insurance patients policy. Credit control team ends up having to cross-check with Rx
- ICD-10 codes are not displayed on bills (displays code)
- Not able to delete duplicate bills/claims
- Don’t see policy numbers in excel reports
- Not able to print invoices per patient
- Not able to generate invoices in USD by self-service
- Sum totals do not tally on corporate invoice/claims
- Sometimes, sum totals do not show (need to see an example of this)
- Not able to configure level of detail for the invoice/claims
- Excel revenue reports needs to tally with pdfs generated (Up to excess of 200K)
- Not able to download excel reports from metabase
- Some patients can be processed for a lab on credit payment but not follow through with the clinical process. Will lead to claim rejections. Need a way to identify completed clinical activities (for each service class)
- Not able to determine clients owing in bill payments due to rejected claims / claims with potential to be rejected hence not submitted
Note: Team annotates customer details to identify patients in debt but this needs to be automated to avoid revenue loss
Impact:
- More manual reconciliations and lower productivity in other assigned team tasks
- Revenue loss from rejected claims
- Annotations on paper bills have an impact on Nyaho’s brand - also have medicolegal/ethical concerns
Ask:
- Policy number registered needs to tally with that on bill
* Def need solve each problem above
* Need a way to handle recon on EMR revenue cycle management extensions to confirm which bills are settled. Perhaps integrate the accounting software